OUR
CULTURE
PEOPLE & CULTURE
At Trillium Family Services, People and Culture is about how we do our work together. It shows up in how we listen, how we communicate, and how we make decisions with clarity and consistency. We strive to create spaces where all people feel respected, supported, and able to fully participate. By centering trust, collaboration, and shared responsibility, we build a culture where both our staff and the communities we serve can thrive.
TRAUMA-INFORMED
CARE PHILOSOPHY
Trauma-informed care is a framework and philosophy that guides the way we interact with one another as individuals, team members, and with our community. We practice asking what has happened to you, rather than what is "wrong" with you.
The PRESENCE Model provides everyone at Trillium Family Services with basic knowledge about trauma, adversity, and stress and advances the emergence of trauma-informed values, knowledge, practice, and skills.
P - Partnership and Power
R - Reverence and Restoration
E - Emotional Wisdom and Empathy
S - Safety and Social Responsibility
E - Embodiment and Enactment
N - Nature and Nurture
C - Culture and Complexity
E - Emergence and Evolution
G
PUTTING PRESENCE INTO PRACTICE WITH GEMS
E
GROWTH & CHANGE
We create environments where learning, feedback, and psychological safety are prioritized.
G
EMPATHY & EMOTIONAL INTELLIGENCE
We approach one another with curiosity, compassion, and respect.
E
M
MENTORSHIP & MUTUALITY
We invest in each other’s growth and hold ourselves to high standards of care and professionalism.
M
S
SAFETY & SOCIAL RESPONSIBILITY
We recognize our impact and act with accountability to our teams and our community.
S
HOW GEMS SHOWS UP
Recruitment: We look for people who align with our values and want to grow with us
Workplace Culture: We recognize and reinforce behaviors that reflect our shared values
Retention & Growth: We create opportunities for connection, development, and meaningful work
GEMS ensures that our trauma-informed philosophy is not just understood—but experienced—by our staff, the children and families we serve, and our community.